FAQs

What is Washbox?
Washbox is introducing a new way to dry clean and launder in Denver. We’re placing Washboxes in residences, offices, gyms, and other convenient locations where Denverites can dry clean on their schedule, 24 hours a day, 7 days a week.

If you are nearby, come visit us at our headquarters:
12445 E. 39th Ave Ste. 205 Denver, CO 80239

How do I get started?
Easy. Click SIGN-UP/LOGIN at the top of the page and follow the steps to create an account. Alternatively, you can text CREATE followed by your e-mail address to (720) 903-1335. For example: “CREATE elway@gmail.com

What is the turnaround time? How long does it take to get my clothes back?
Providing quality cleaning is very important to us, so we work to balance speedy turnaround times with high quality service. Most items will be available for pickup between 1-2 days business days. We service the lockers Mon-Fri and most pick-ups are done by 9:00 am in the morning.

I created my account via text. How do I login online?
If you created your account via text, use the CHANGE/FORGOT PASSWORD link on the login page and follow the instructions sent to your email.

What are the blue Washbox bags for?
Your first order will be returned in a protective garment bag barcoded with your information. Please keep this and reuse to drop off future orders.

How do I pay?
Simply save a credit card in your online account profile and it will be securely charged on all future orders. We also email you an itemized receipt with every order so there are no surprises. You must have a credit card on file in order for your order pick-up information to be released. You can also pay with Paypal or Bitcoin

How do I tell you my cleaning preferences or special instructions?
You can input your starch, detergent, and other preferences in your online account profile, and we’ll save them for all future orders. You can add any notes or preferences in the notes section under "My Laundry Settings."

Eco Friendly Cleaning ServicesAre you green?
While 85% of dry cleaners use a toxic, petroleum-based solvent called Perc, we are 100% Perc-free and use a safe, greener alternative called GREEN EARTH DRY CLEANING.

What happens if I’m out of town and I leave my laundry in a box for a week?
Not to worry! We’ll send you a reminder or make special arrangements if there is an issue.

Still need help?
support@usewashbox.com, or call (303) 817-0385